HELP CENTER
Payments
What payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, Mobile Money, MPesa, and credit or debit cards through Paystack.
Can I choose my preferred payment method?
Yes. You can select your preferred option at checkout.
Are payments secure?
Yes. All transactions are protected using encryption and trusted payment providers. We do not store your financial details.
Is my transaction protected?
Yes. Payments are secured with industry standard protection and fraud prevention systems.
When is payment confirmed and order processed?
Payment is confirmed instantly and your order is processed immediately after successful checkout.
Can I use PayPal?
Yes. PayPal is supported, and you can pay with a card even without a PayPal account.
What cards are accepted?
Most major credit and debit cards are accepted through PayPal and Paystack.
Do you support Apple Pay and Google Pay?
Yes. Both Apple Pay and Google Pay are available on supported devices and allow quick, secure payments.
What is Paystack?
Paystack is a trusted payment platform that supports cards, MPesa, and mobile money payments.
Can I use M Pesa or mobile money?
Yes. M-Pesa and other mobile money options are fully supported.
What should I do if my payment fails?
Try again or use a different payment method. If the issue continues, contact support for assistance.
Why was my payment declined?
This is usually due to your bank or payment provider. You can try another payment method.
Can I trust the checkout process?
Yes. The checkout is designed to be safe, reliable, and completed within seconds.
Can I get help during payment?
Yes. Our support team is available if you need assistance.
Vouchers & Promotions
Do you offer vouchers or discounts?
Yes. We provide promotions and discount codes from time to time on our website and official social pages.
Why should I use a voucher?
Vouchers reduce the total cost of your order, helping you save on your purchase.
Are promotions always available?
No. Promotions are offered periodically and may be updated or withdrawn at any time.
How do I use a discount code?
Enter your code at checkout before completing payment. The discount is applied before payment is finalized.
Can I apply a voucher after payment?
No. Discount codes must be applied during checkout and cannot be added after payment or purchase.
Do vouchers expire?
Yes. Each voucher has a set validity period. Expired codes cannot be used or extended.
Are there limits on voucher use?
Yes. Some vouchers are limited to one use per customer, specific products, or require a minimum order value.
Can I use multiple codes in one order?
No. Only one discount code can be applied per order unless stated otherwise.
Can vouchers be exchanged or transferred?
No. Vouchers have no cash value and cannot be transferred to another person.
Why is my discount code not working?
The code may be expired, invalid, or not meet the promotion terms. Check spelling, validity, and conditions.
What should I do if my code fails?
Try another valid code or contact support before completing payment for assistance.
Can promotions change without notice?
Yes. Offers may change or end at any time and may not always include prior notice.
Will I get a refund for a missed discount?
No. Discounts must be applied during checkout and cannot be added afterward.
Can I rely on promotions being available later?
No. Promotions may end at any time, so it is best to use them while they are active.
Refund Policy
Do you offer refunds?
Refunds are limited due to the digital nature of our products, which are delivered as PDF files.
Why are refunds restricted?
Digital files cannot be returned once accessed, downloaded, or delivered, making all sales final.
Are your products physical or digital?
All products are digital PDF files. No physical items are shipped.
When is a sale considered final?
A sale is final once the file is accessed through your account, downloaded, or delivered via email.
When can I request a refund?
Refunds are only considered under specific conditions such as incorrect charges, duplicate payments, or unusable files.
What situations qualify for a refund?
Billing errors, duplicate charges, or files that cannot be opened or fixed after support assistance.
What happens if my file is corrupted?
We will first attempt to replace the file. If a replacement is not possible, a refund may be issued.
How long do I have to report an issue?
You must report any issue within 5 days of purchase.
What situations are not eligible for a refund?
Refunds are not provided for plan rejection, incorrect plot fit, change of mind, or high construction costs, as these are outside our control.
Who is responsible for checking plan suitability?
The buyer is responsible for confirming plot size, dimensions, and local regulations before purchase.
Are custom design services refundable?
No. Deposits, completed work, and approved design stages are non refundable as they are professional services.
What if I cannot download my file?
Contact us with your order number, name, and issue. We will restore access or resend your files.
Can I file a chargeback?
You should contact us first so we can resolve the issue. Filing a chargeback without contacting us may result in suspended access.
Can this policy change?
Yes. Updates may be made at any time and will be posted on the policy page.
How can I avoid refund issues?
Review all plan details carefully and contact us with any questions before purchasing.
Who do I contact for refund issues?
Please reach out to our support team for assistance.
Delivery & Shipping
Do you offer physical shipping?
No. All products are delivered digitally. No printed drawings are shipped.
When will I receive my files?
Files are delivered instantly after successful payment with no delay.
How will I receive my download link?
You will receive access through your confirmation email and your account dashboard.
Do I need an account to download files?
No. You can download using the email link, or access them through your account if you created one.
What should I do if I don’t see the email?
Check your spam or junk folder. If you still cannot find it, contact support.
In what format are the plans delivered?
All plans are delivered as digital files that you can download and print.
Can I print or share the plans?
Yes. You can print the plans, preferably on A3 paper, and share them with your builder or contractor for project use.
What affects download speed?
Download speed depends on your internet connection, file size, and device performance.
How large are the files?
Files typically range between 10MB and 30MB.
Can device storage affect downloads?
Yes. Low storage space may prevent successful downloads.
How long are my files available?
Your files are available for download for up to 1 year after purchase.
Can I download my files again later?
Yes. You can re-download your files anytime within the availability period.
What happens after 1 year?
Files may no longer be available as plans can be updated or removed. You can still contact us to request access.
Should I keep a backup copy?
Yes. It is recommended to save a copy on your device or cloud storage.
What if I cannot access my files?
Check your email, account, internet connection, or contact support for assistance.
Can I access my files anytime?
Yes. Files are accessible anytime within the 1 year period after purchase.
Cancel an Order
Can I cancel my order?
No. Orders cannot be cancelled after payment as all products are delivered instantly.
Why can’t orders be cancelled?
All products are digital downloads, and access is granted immediately after purchase, making the order complete.
When is an order considered complete?
An order is completed immediately after successful payment and file access is provided.
Can I cancel before downloading the files?
No. Since access is granted instantly, the order is already fulfilled.
Can I request a refund after purchase?
No. Completed orders are final and refunds are not available.
What if I ordered the wrong plan?
Contact us immediately. We will review your case and provide a reasonable solution where possible.
What if I received the wrong plan or have an issue?
Contact us and we will correct the issue or help you access the correct files.
What should I do if I can’t access my files?
Reach out to us and we will assist you in restoring access.
How can I avoid ordering the wrong plan?
Carefully review all product details, including floor plans, plot size, and dimensions before purchasing.
Can I ask questions before buying?
Yes. You can contact us for clarification to ensure the plan meets your needs.
Is the policy flexible after purchase?
No. Orders are final once completed.
Can I rely on support if something goes wrong?
Yes. Our support team is available to assist you with any issues.
How to Order
How do I order a house plan?
Browse available designs, choose a plan, add it to your cart, and complete checkout.
Is ordering complicated?
No. The process is simple and takes only a few minutes.
Do I need an account to place an order?
No. You can order without creating an account.
Can I view plan details before buying?
Yes. Each plan includes descriptions, layouts, dimensions, and included drawings.
What should I check before ordering?
Review house dimensions, minimum plot size, layout, and included drawings to ensure suitability.
Can I contact you before ordering?
Yes. You can reach out with any questions or for clarification before purchasing.
How do I add a plan to my cart?
Click the “Add to Cart” button on the product page. You can add multiple plans if needed.
What happens after adding to cart?
You can continue browsing or proceed to checkout to complete your order.
What details are required at checkout?
You will be asked to provide basic billing information.
What happens after I place my order?
Your payment is processed instantly and your order is confirmed.
Will I receive confirmation?
Yes. A confirmation message is shown and sent to your email with your download link.
When can I download my files?
Immediately after successful payment through your email or account dashboard.
What if I have issues during checkout or payment?
Try again or use another payment method. If the issue continues, contact support for assistance.
What if I can’t find my download link?
Check your email, including spam or junk folders, or access your account dashboard.
Is ordering safe?
Yes. The checkout process is secure and reliable.
Can I start using my plan immediately?
Yes. You can download and use your plan right after purchase.
Account Login
Why should I log in to my account?
Logging in allows you to access your orders, downloads, and account details easily.
Do I need to log in to download my files?
No. You can use the email link, but logging in gives you convenient access through your dashboard.
How do I log in?
Click “Login/Register” in the website menu and enter your registered email and password.
What happens after I log in?
You are taken to your account dashboard where you can view orders, downloads, and account details.
What can I access in my account?
You can view past orders, download purchased plans, and update your account information.
What if I forget my password?
Use the “Forgot Password” option, enter your email, and follow the reset link sent to your inbox.
What if I don’t receive the reset email?
Check your spam or junk folder, or request another reset link.
Why can’t I log in?
This is usually due to incorrect email or password. Check for typing errors or extra spaces.
What if my account is not found?
Confirm that you registered an account, or create one using the registration option.
Is my account secure?
Yes. Your information is protected. Do not share your login details with others.
Can I log in from different devices?
Yes. You can access your account from any device.
Can I stay logged in?
Yes. This depends on your browser settings.
What if I still can’t log in?
Contact support and we will help you regain access to your account.
Is logging in required every time?
No. Only log in when you need to access your account features.
Download
When can I download my files?
Files are available immediately after successful payment with no waiting time.
Where can I find my download link?
Your download link is provided in your order email and in your account dashboard.
Can I download from my account?
Yes. Log in and access your files from the downloads section.
How do I start the download?
Click the download link and save the file to your device using your browser.
Do I need special software?
No. A browser is enough to download, and a PDF viewer is needed to open the files.
How large are the files?
Files typically range between 10MB and 30MB, and download time depends on your internet speed.
Can I open the file on any device?
Yes. You can open the files on any device with a compatible PDF viewer.
What should I check before downloading?
Ensure you have a stable internet connection and enough storage space on your device.
What if my download fails or the file is incomplete?
Try downloading again, switch browsers or devices if needed, and avoid interrupting the download.
What if the file doesn’t open?
Download the file again and ensure you are using a compatible PDF viewer.
What if I can’t find the download email?
Check your spam or junk folder, or access your files through your account.
What if I still can’t download my files?
Contact support and we will assist you until you receive your files.
Can I access my files anytime?
Yes. Files remain available during the download access period, and you can download them again if needed.
Download Issues
Why is my download not working?
Download issues are usually caused by internet connection, storage space, browser problems, or insufficient data.
Can internet speed or connection affect downloads?
Yes. Slow or unstable connections can delay, interrupt, or stop downloads. Use a stable Wi-Fi or mobile data connection.
Do I need enough data to download files?
Yes. If your data runs out during download, the file may fail or become incomplete.
Can low storage prevent downloads?
Yes. Ensure your device has enough storage space before downloading.
Can my browser cause download problems?
Yes. Try refreshing the page or switching to a different browser if the download fails.
What if my download stops or fails midway?
Restart the download from the beginning to avoid corrupted files.
Where can I find my download link?
Check your order email or your account downloads section.
What if I don’t see my download link?
Refresh the page, check your email again, or look in your spam folder.
How large are the files?
Most files range between 10MB and 30MB.
Will I lose my file if the download fails?
No. You can download your file again at any time during the access period.
Can I try another device?
Yes. Switching devices can help resolve download issues.
What if I still can’t download my file?
Contact support and we will assist you or send the file via email or WhatsApp.
Who do I contact for help?
Please reach out to our support team anytime for assistance.
Custom Plans
What is a custom house plan?
A custom plan is a house design created from scratch based on your specific needs, preferences, and plot requirements.
Do you offer custom house plans?
Yes. We design plans tailored to your requirements and vision.
Why choose a custom plan?
It gives you full control over layout, size, style, and features, ensuring the design fits your lifestyle.
What can I customize in a house plan?
You can customize rooms, layout, size, architectural style, features, and even plan for future expansion.
Can you design based on my plot?
Yes. The design can be tailored to fit your specific plot dimensions and conditions.
How do I request a custom plan?
Contact us and share your requirements, including ideas, dimensions, sketches, or inspiration.
Do I need a complete idea before starting?
No. We can help refine your concept and guide you through the design process.
What happens after I submit my request?
We review your details, may ask questions, and provide a consultation, quote, and estimated timeline.
When does the design work start?
Work begins after you approve the quote and confirm the project details.
What happens during the design process?
We develop your plan based on your requirements while maintaining communication throughout.
How will I receive the final plan?
The final plan is delivered digitally and ready for use or printing.
How much does a custom plan cost?
Pricing depends on the complexity and scope of the design.
How long does a custom plan take?
Timelines vary based on requirements, and revisions may extend the duration.
Can I modify a ready made plan instead?
Yes. Plan modifications are available as an alternative to a fully custom design.
Will you guide me through the process?
Yes. We support you from the initial request to final delivery.
Plan Modifications
What are plan modifications?
Plan modifications are changes made to an existing house plan to better fit your needs and preferences.
Do you offer plan modification services?
Yes. We adjust existing plans to match your requirements.
When should I request a modification?
When you like a plan but want to change specific aspects such as layout, size, or design details.
What parts of a plan can be modified?
You can adjust rooms, layout, dimensions, doors, windows, exterior style, and other design details.
Can the plan be adjusted to fit my plot?
Yes. Dimensions can be modified to suit your plot size and requirements.
Can I add or remove rooms?
Yes. Spaces can be added, removed, or resized based on your needs.
Can structural or layout changes be made?
Yes. Layout improvements and minor structural adjustments are possible, though some changes may be limited by the design.
How do I request a modification?
Select a plan and contact us with a clear description of your changes, including sketches or reference images if available.
What happens after I submit my request?
We review your changes, confirm feasibility, and provide a quote and estimated timeline.
When does the modification work start?
Work begins after you approve the quote and confirm the project details.
What happens during the modification process?
We update the selected plan based on your requirements and may share progress updates where needed.
How will I receive the final plan?
The updated plan is delivered digitally and ready for use or printing.
How are modifications priced?
Pricing depends on the scope and complexity of the changes requested.
How long do modifications take?
Timelines vary depending on the complexity of the changes, and larger adjustments may take longer.
Can all changes be made to any plan?
No. Some changes may affect other parts of the design or may not be feasible.
Why choose modification over a custom plan?
It is quicker and more cost effective while still allowing flexibility.
Will the final plan match my needs?
Yes. The plan is adjusted to align with your preferences and requirements.
Will you guide me through the process?
Yes. We maintain communication and assist you from request to final delivery.
Plan Information
What do I receive after purchase?
You receive a complete set of architectural drawings delivered as a single PDF file.
Is the download instant?
Yes. Files are available immediately after successful payment.
Can I print the drawings?
Yes. The plans can be printed, with A3 paper size recommended.
What drawings are included in the plan?
The set includes a cover sheet, floor plan, foundation plan, roof plan, exterior elevations, building sections, electrical and plumbing layouts, schedules, and detailed notes.
Are construction details included?
Yes. The plans include roof details, gutter details, eave details, septic tank details, and other supporting construction information.
Are schedules and notes included?
Yes. Window and door schedules, finishes schedule, electrical notes, plumbing notes, and general notes are provided.
Do I get 3D renders?
Yes. Visual renders are included to help you understand the final design.
What are 3D renders used for?
They help you visualize the appearance of the completed house.
Are stamps or approvals included?
No. Architectural or engineering stamps are not included.
Is a site plan included?
No. Site plans depend on your specific land and are not part of the package.
Are structural calculations included?
No. Structural calculations are not included.
Is a bill of quantities included?
No. BOQ and cost estimates are not provided.
Is the plan ready for construction use?
Yes. The plans include key architectural drawings required for construction, though local approvals may still be needed.
Should I review what’s included before buying?
Yes. Always confirm the included drawings and details before purchase.
Report an Issue
What should I do if I find an issue in my plan?
Contact us as soon as possible and report the problem with clear details.
Do you accept feedback on plans?
Yes. Feedback helps us improve the quality and accuracy of our plans.
What kind of issues can I report?
You can report errors, missing details, incorrect dimensions, inconsistencies, unclear information, or file access problems.
Can I report file or display problems?
Yes. Report issues such as files not opening, corrupted files, missing pages, scaling concerns, or display errors.
How do I report an issue?
Contact us with a short description of the problem and include the file name if possible.
What happens after I report an issue?
We review the issue and provide a correction, clarification, or guidance where needed.
Will I receive a corrected file?
Yes. If required, we will send an updated or replacement file.
How long does it take to resolve an issue?
We review and respond as quickly as possible.
Can I request a new copy of my file?
Yes. We can resend files if they are missing, damaged, or incomplete.
Is there a cost to report an issue?
No. Reporting issues and receiving support is free.
Can I ask for clarification on a plan?
Yes. We can guide you if any part of the plan is unclear.
Why is reporting important?
It helps improve accuracy, quality, and future plan development.
Leave a Review
Why should I leave a review?
Reviews help other buyers make informed decisions and help us improve our services.
Is leaving a review required?
No. Leaving a review is optional but highly appreciated.
Where can I leave a review?
You can leave a review on the product page of any plan you have purchased.
Do I need an account to leave a review?
Yes. You need to be logged in to submit a review.
How do I leave a review?
Go to the product page, scroll to the “Customer Reviews” section, click “Write a Review,” add your rating and feedback, then submit.
Can I rate the plan?
Yes. You can use the star rating system to rate your experience.
What should I include in my review?
Share your experience, what you liked, any issues, and suggestions. Details such as usability and design quality are helpful.
Can I keep my review short?
Yes. Clear and concise reviews are effective.
Will my review appear immediately?
Your review may be checked before it is published.
Can I edit my review later?
Yes. Contact support if you need to update your feedback.
What if I can’t find the review section?
Ensure you are on the correct product page and scroll to the review area.
What if the review button is not working?
Refresh the page or try another browser, or contact support for help.
Can I leave more than one review?
Usually one review is allowed per product.
How do reviews help others?
They provide real user insights and help future buyers make better choices.
General FAQ
What does your company offer?
We offer ready made house plans, custom designs, and plan modification services.
Are your plans affordable?
Yes. Our plans are designed to be cost effective.
What is included in a standard plan?
Standard plans include floor plans, elevations, sections, roof plans, and other key architectural drawings.
Can I download files multiple times?
Yes. You can access and download your files through your account.
Are there download limits?
Limits may apply in cases of unusual activity.
Can I modify a purchased plan?
Yes. Minor changes such as room sizes, layouts, and internal adjustments can be requested at an additional cost.
Can I request a custom house plan?
Yes. Fully customized design services are available.
Can I use the plan multiple times?
No. Each purchase allows construction on one site only. Additional use requires a separate license.
Can I share or resell the drawings?
You may share files with your contractor for construction, but resale or redistribution is not allowed.
Will the plans meet local building codes?
Plans must be reviewed and adapted by local professionals to meet local regulations.
Do you provide stamped drawings?
No. Stamps and approvals must be handled locally.
Are structural calculations included?
No. Structural design and calculations should be done locally.
Can I estimate construction cost from the plan?
Costs depend on location, materials, and labor, so local estimates are required.
Can I adapt materials or build on different sites?
Yes. Materials can be adjusted, and some plans can be adapted for different site conditions such as sloped land.
What format and units are used?
Plans are provided in PDF format, typically in A3 size using metric units. Editable files may be available in some cases.
What should I check before buying?
Always review the plan page for dimensions, minimum plot size, and included drawings.
Do you offer refunds?
Refunds are generally not available due to the digital nature of the products.
Do you offer support after purchase?
Yes. We assist with plan interpretation and general questions.
How can I contact you?
You can reach out anytime with your plan name, location, and request details. We aim to respond within 24 hours.